Learn the basics of
Social Media Training for Employees

 Equip your marketing teams with the skills and knowledge to develop impactful, successful social media marketing campaigns that convert your followers into returning customers. This social media course online will develop your marketing team into proficient social media marketers able to develop holistic strategies that align with company goals and will generate a return on investment. Journey through content ideation and creation, as well as community management, emergency response planning, reading and analysing metrics in order to make data driven marketing decisions and become familiar with the various social media platforms.

Key Learning Objectives:
  • Research, develop and execute a social media strategy
  • Research, plan, create and post social media content
  • Manage your social media marketing efforts, online reputation, crisis response and social media policies
  • How to use Facebook, YouTube, TikTok and Instagram for marketing
  • Analyse social media data in order to make informed social media marketing decisions
Social Media Training for Employees
Ideal for:
Professional or aspiring marketers, marketing teams and business owners.
Course outcome:
Provide your teams with the skills to develop and successfully execute a social media marketing strategy.
Course outline:
16

Weeks

04

Modules

32

Lessons

Course accreditation:​
Upon completion of this online social media marketing course your employee will receive an accredited certificate assessed by global academic partners, Austin Peay State University and the CPD Certification Service.

Certified by:

Globally recognised by:

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Course details

Social Media Marketing

MODULE 1

Diploma in Social Media Marketing

1.An Introduction to Marketing and Social Media Marketing

The first lesson in your Professional Diploma will introduce you to the world of marketing and, specifically, social media marketing. We will cover a high-level overview of various marketing terms and see exactly how social media marketing fits into your overall marketing strategy. You will learn about social media strategies that you can incorporate into your marketing, budgeting for social media as well as frequently used social media marketing terms.

2.Getting to know the Social Media Platforms

In this lesson of your Professional Diploma you will become familiar with the Social Media platforms mainly used for social media marketing and the types of audiences that mostly use these platforms. You will learn how to choose which platforms you should use for your business social media marketing.

3.Deciphering your Target Audience

This lesson will teach you how to identify you target audience for social media marketing. We will provide you with an understanding of who is using social media, identifying your target audience and elements to consider when compiling your target audience and segmenting them into buyer personas.

4.The Social Media Strategy

In this content packed lesson you will learn about the various elements that are required to build a social media strategy for successful social media marketing. Identifying goals, how to measure your success and identifying the various platforms and content types that you will use to market your business on social media.

5.Optimising your Social Media Profiles

In this lesson you will learn how to create the main social media platforms as well as how to optimise your profile so that you are easily found online. This lesson covers Facebook, YouTube, Instagram, Twitter, Pinterest and LinkedIn.

6.Basic Data Analysis and Reporting

In this lesson you will learn about the various metrics that you can measure on the major social media platforms, how to access them on your social media channel as well as what to include in your social media report.

7.Content Creation 101

This lesson introduces you to various social media content types, the content development process and what makes engaging content for your audience as well as what your audience wants from you.

8.Introduction to Social Media Management

This lesson introduces you to the basics of social media management, understanding what it is and what it entails as well as what it takes to manage your social media marketing. You will also be introduced to more advanced concepts such as community management, reputation management, social listening and more!

1.Target Audience Segmenation

In Lesson 1 of Module 2 you will learn what target audience segmentation is and how to implement it, as well as a step-by-step process to researching and creating buyer personas based on market research and data mining as well as what drives people to make the purchases they do and how to create targeted content from your personas.

2.Social Media Branding

In Lesson 2 of Module 2 you will learn how we define a brand, the various elements of brand development that you need to pay attention to within your social media marketing efforts, the importance of brand consistency on social media as well as common online branding issues and what actually makes effective branding.

3.Identifying, setting and measuring goals

In Lesson 3 of Module 2 you will learn about identifying our business goals, aligning them with our social media goals, choosing the relevant key performance indicators. You will also learn about some strategies that you can use to achieve these goals as well as how to interpret and take action from your data.

4.Social media auditing and competitor research

In Lesson 4 of Module 2 you will learn why a social media audit is so important, how to conduct a social media audit and check the optimisation of your profiles as well as analysing your social media posts and conducting competitor research and how to keep an eye on them.

5.Content execution and publishing

In Lesson 5 of Module 2 you will learn about content distribution, content curation and trend jacking as well as copywriting formulas, behavioural psychology applied in marketing and how to develop a content library and fill in your content calendar.

6.The dark side of social media

In Lesson 6 of Module 1 we explore the dark side of social media by looking at big brands whose posts didn't get the response they were expecting. You will learn how to develop a social media policy and how to handle a social media crisis, social media listening and avoidable social media fails.

7.Data-driven social media marketing

In Lesson 7 of Module 2 you will learn about data-driven marketing, types of social analytics and social insights, you will learn about additional metrics that you can use to validate the value of your social media marketing efforts and you learn about attribution models to identify the various touch points that are adding value to your customer journey or where you need to optimise your customer journey.

8.Advanced social media management

In Lesson 8 of Module 2 you will learn about social media reputation management and the keys to successful reputation management, you will also learn about community management and the various community management strategies that you can use and we will delve into social media budget allocation and the types of operational budgets.

1.Deep dive into using Facebook

Lesson 1 of Module 3 explores the intricacies of the various posting features that you will find on Facebook and how to use them, you will also learn how to use Facebook Publishing Tools and the Facebook Creator Studio.

2.Facebook best practices and using Messenger

Lesson 2 of Module 3 continues with Facebook as we look at content creation and best practices for the largest social media network, you will also learn how to use Facebook Messenger for your business as well as how to develop engaging conversations throughout your customer journey and how to use Facebook and Messenger together.

3.Getting the most mileage out of YouTube

Lesson 3 of Module 3 will teach you how to post to YouTube as well as other posting features that you can use. You will also learn about how to prepare before you shoot your video, what to consider during your shoot and what to do after your shoot, as well as video content creation and YouTube best practices and community guidelines.

4.Exploring Instagram in detail

Lesson 4 of Module 3 looks at the variety of posting features that you can use on Instagram and how to use them, content creation tips for the platform as well as Instagram best practices and how to use Instagram and Facebook in conjunction with each other.

5.Get tweeting with Twitter

Lesson 5 of Module 3 will show you how to get tweeting with Twitter. You will learn about the various posting features on Twitter and how to use them, content creation tips and ideas as well as the best practices to follow when using Twitter for your social media marketing.

6.Taking an interest in Pinterest

Lesson 6 of Module 3 explores the posting features on the Pinterest platform. You will learn how to post pins, carousels, videos as well as how to make use of rich pins. You will learn what to consider when creating content for the platform as well as get some ideas for business content and learn about Pinterest best practices.

7.Delving into LinkedIn

Lesson 7 of Module 3 will teach you how to use the various posting features on LinkedIn as well as content creation considerations, ideas for content on LinkedIn and the best platform practices to keep in mind.

8.Using Snapchat and Tiktok for business

Lesson 8 of Module 3 will teach you how to navigate the Snapchat and Tiktok platforms, you will learn about the posting features available on each platform as well as how to post and what to consider when creating content for each platform. We will go through some business content ideas for each platform and learn about the best practices for both Snapchat and Tiktok.

1.Monetisation and revenue generation

In this lesson you learn about what monetisation is, the sales funnel, social media and monetisation, tracking your data, eCommerce solutions and on-site monetisation.

2.Monetisation - Practical

This lesson extends on lesson 1 with additional information on monetisation with a particular focus on Facebook, Twitter, YouTube, Instagram and monetisation around organic content.

3.Social media for SMEs

In lesson 3 you will learn about the foundations of social media marketing for small to medium enterprises, competing with big brands, tailoring your approach and using different platforms such as Facebook, Twitter, Instagram and LinkedIn as well as budgeting.

4.Social media for NPOs

In lesson 4 you will learn about the foundations of social media marketing for non-profit organisations, tailoring your social media approach for NPOs on platforms such as Facebook, Twitter, Instagram and LinkedIn as well as learning about strategies and some tools to help you out.

5.B2B and lead generation

In this lesson you will learn about social media marketing for business to business and about lead generation. This lesson focuses on LinkedIn content, B2B marketing and developing B2B content, as well as using Facebook, Twitter, YouTube and Instagram for B2B marketing and ad strategy.

6.B2B - Practical

This lesson extends on lesson 2 showing you some practical examples and applications of Facebook, Twitter, YouTube Instagram and LinkedIn for B2B marketing purposes.

7.Social media and search

This lesson will teach you about where social media fits into search as well as Search Engine Optimisation (SEO), and SEO tips for YouTube, Facebook, Twitter and Pinterest.

8.Extended Social Media Management

The final lesson of Module 4 finishes with an extension on social media management practices, managing content and advertising, managing engagement as well as online reputation management.