How developing your team's tech skills can benefit your organisation

With the ubiquitous and pervasive nature of technology, it goes without saying that organisations are adopting more and more technology as a means to improve overall organisational strategy. In order to stay abreast of technological developments and to ensure organisations are able to remain competitive and relevant in this “always-on” economy, it is important to consider the how to best develop the technology skills of organisational teams. These technology skills often consist of both hard and soft skills – for example software development skills and basic e-literacy skills respectively. One major benefit of ensuring that organisational teams are appropriately skilled in relevant technologies is that these skills can be embedded in everyday workflows and provide the organisation with an opportunity to experience economies of scale, where returns on productivity experience a greater yield as output increases, while inputs remain largely stable. So what are some of the core benefits that organisations are likely to experience as a result of developing their team’s technology skills? Let’s explore this in greater detail.

Employees are able to stay up-to-date

Organisations who prioritise the technical skills development of their employees have greater prospects to succeed in the ever changing world of digitisation. Most organisations understand the value proposition that comes with growing technical skills in-house in that it allows them to compete in the digital economy. Developing these technology skills in-house allow organisations to take on new projects that would otherwise have to be outsourced to other organisations who have the technological expertise.

Higher levels of job satisfaction among employees

Employees who are provided with the right training and development to enhance their technical skills are more likely to experience higher levels of job satisfaction. According to Lorman (2021) a company which specialises in training and development, 76% of millennials are of the opinion that training and development opportunities are one of the most important factors of an organisations culture and 41% of employees consider their organisations training and development opportunities as a key driver for overall job satisfaction. It goes without saying then that employees rarely find satisfaction in plateauing in their career and that the constant development of their skills plays an important role in achieving increased job satisfaction levels which in turn is a net plus for organisations.

Increased customer satisfaction

Much like employees tend to be more satisfied when they are able to improve their technical skills, one could argue that a major positive externality is that an organisations customers and other external stakeholders would also reap the rewards of a technically skilled team. This implies that organisations who invest in upskilling their workforce are better equipped to assist customers by being able to achieve more with the right tools and skills. Michael Redbord (2019) notes that customer service decisions will continue to be more data-driven as technology evolves. The author suggests that customer service platforms are able to store large amounts of data about customer engagement which could be used to improve customer service in the long-run.

Improved innovation

One of the largest benefits of improving the technology skills of employees is that it is able to foster innovation within an organisation. Innovation is an important source of growth within organisations and ultimately allows greater competitive advantage in the marketplace.  The adoption of new technologies often presents companies with an array of new opportunities that can be leveraged to achieve overall organisational success and solve other complex challenges. Lam (2011) puts forward the idea that company success and technological innovation are naturally intertwined and allows for new products and services to be created as well as new processes to be formulated. It is thus important for organisations to see training and development in the field of technology as a means to bolster innovation internally.

Reduced operational costs

The adoption of increased technology throughout organisations tend to lead to reduced operational costs. With the right technology stack in place and with the right expertise to manage these technologies, companies are able to not only lower costs, but also increase revenue. Once again, this speaks to economies of scale. While technology is able to increase productivity and enhance knowledge dissemination, it is also able to reduce human error by introducing automation which could lead to a decrease in costs. Although the idea behind automation assumes zero human intervention, it’s worth noting that some technologies still require human input to maximise efficiency and gains. By equipping employees with the right skills to drive automation within a company, it results in higher returns, not just monetary returns, but better returns where productivity and the processes of resource allocation are also improved.

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